Refund and Return Policy

Overview

We only provide refund if there is any valid reason for dissatisfaction. Refund shall also vary course to course. Any refund request after 3 hours of purchcase of course or after 3 days of receiving the physical version of course or study materials shall be deemed invalid, unless there is a reasonable ground with proof. Our refund and returns could take 7 to 10 working days to process only after the refund has been approved by Inklogy administration. There is a strict process that Inklogy owns to ensure if someone has wrongly purchased a course with valid grounds. To assess a refund request and judge the validity of the ground behind a refund, Inklogy management can take up to 30 days to respond depending up on the criticality of the reason. The response can either be positive or negative. Once a positive judgement is there with decision for refund (either full or partial), it then can take from 7 to 10 working days to process the refund.

PAYMENT

1.1 The Course Fee for any Online Course at any given time and any additional delivery charges payable in relation to the delivery of Course Materials, if applicable, will be displayed on the Website, Partner Website and/or in a Brochure.

1.2 All amounts are payable in BDT / US Dollar and/or other local currency (subject to availability). Any currency conversion costs or other charges incurred in making a payment shall be borne by you, and shall not be deductible from the amounts due to Inklogy

1.3 Unless otherwise specified in respect of a particular Online Course, the Course Fee is payable with a one-off lump-sum payment at least 1 working days before the course start date. In most cases this would depend upon our official declaration or instantly before starting the course.

1.4 The option of paying the Course Fee in instalments is offered subject to availability. Acceptance of your offer to purchase the Online Course and pay the Course Fee by instalments is at the sole discretion of Inklogy. Inklogy may withdraw the option of paying the Course Fee in instalments at any time in its sole discretion. Any such withdrawal shall not affect customers who have already purchased an Online Course and are paying the Course Fee in instalments at the date of such withdrawal

1.5 The total amount paid for any Online Course may differ depending on whether the Course Fee is paid for with a one-off lump sum payment or in instalments, subject to availability

1.6 Where the Course Fee is paid for:

(a) with a one-off lump sum payment, payments will be accepted by:

(i) Mobile Financial Services like bKash, Nagad, Rocket, etc;
(ii) credit card (including Visa, MasterCard and American Express) or debit card; or
(iii) bank transfer, which will need to be arranged directly with us over the telephone (please see the contact page for contact details at https://inklogy.com/contact-us/ or by e-mail at students@inklogy.com; or
(iv) DPO (including credit card, bank transfer and mobile money)

1.7 In the unlikely event that your purchase was accepted at a time when the amount of the Course Fee displayed on the Website and/or in any Brochure is incorrect, Inklogy will notify you as soon as it reasonably can. If the correct amount of the Course Fee is higher than the amount displayed on the Website and/or in any Brochure, then Inklogy will contact you to notify you of the correct Course Fee, so you can decide whether or not you wish to continue with your order of the Online Course at the increased Course Fee. If you decide that you would like to cancel your order, Inklogy will give you a full refund in respect of any amount you have already paid. If the correct Course Fee is lower, Inklogy will refund you the difference between the amount which you have paid and the correct Course Fee payable

CANCELLATION & DEFERRAL

2.1 Subject to Clause 5.6 of Terms & condition, under the Consumer Protection (Distance Selling) Regulations (“Distance Selling Regulations”) you may cancel your purchase of an Online Course within a period of 7 working days beginning on the day on which the Contract is concluded with you as notified by the order confirmation email from Inklogy

2.2 In addition to your rights under the Distance Selling Regulations, subject to Clauses 5.6 of Terms & condition and 5.8 of Terms & condition, Inklogy reserves the rights to (a) cancel the course prior to the course start date. (b) defer the start date of your Online Course or change to another Online Course prior to the relevant start date, subject to availability on your chosen Online Course

2.3 Inklogy reserves the rights to cancel any Online Course at any time prior to its scheduled termination date

2.4 If you or Inklogy cancel an Online Course in accordance with Clauses 5.1, 5.2 (a) of Terms & condition (as relevant), Inklogy will refund the relevant portion of the Course Fee to you via your original method of payment (less the relevant delivery charges and payment service provider charges as set out Clause 5.5 of Terms & condition) within 30 days of receiving your notice of cancellation/giving notice to you of such cancellation, subject to 3rd party payment service provider’s refund processing speed

2.5 If you cancel an Online Course within a period of 7 working days in accordance with Clause 5.1, Inklogy will deduct from any refund of your Course Fee the cost of any delivery charges currency exchange fees, and payment service provider charges paid by Inklogy in relation to the return of any Physical Study Materials, if applicable, by you to Inklogy. If you cancel an Online Course in accordance with Clause 5.2 of Terms & condition, Inklogy will deduct from any refund of your Course Fee the cost of all applicable delivery charges, including delivery charges paid to deliver the Physical Study Materials to you and currency exchange fees

2.6 You may cancel or defer your order pursuant to Clauses 5.1 or 5.2 of Terms & condition by online form or via email, using the contact details that are set out at the end of the Online Terms. Notice will be deemed to be given in accordance with the time period set out in Clause 18.8 of Terms & condition.

2.7 If Physical Study Materials accompany your Online Course and these have been dispatched to you prior to you cancelling your place on the Online Course then you must return them to Inklogy at the address set out in Clause 19 of Terms & condition in a reasonable and resalable condition (for audio, video or software products this means in the sealed package in which they were delivered). Any Physical Study Materials returned to Inklogy will be at your own risk. You must obtain proof of postage, which you may be required to produce in the event of any query. You will be responsible for payment of any delivery charges incurred in returning the Physical Study Materials to Inklogy

2.8 Inklogy reserves the right to withhold payment of part or all of your Course Fee refund until all Physical Study Materials have been returned to Inklogy in accordance with Clause 5.7 of Terms & condition or if the Physical Study Materials are not returned in a re-saleable condition. Please note that audio, video or software products cannot be returned if you have removed them from the sealed package in which they were delivered. Inklogy will deduct from any refund of part of all of your Course Fee the retail price of any Physical Study Materials which cannot be returned or which are not returned in a re-saleable condition

2.9 If Physical Study Materials accompany your Online Course and these have been dispatched to you prior to you deferring your place on the Online Course, Inklogy will be under no obligation to provide you with any revised or updated Physical Study Materials relating to your deferred Online Course and any additional Physical Study Materials required by you will need to be purchased by you prior to commencing your deferred Online Course

2.10 Full course fee must be received at least 3 working days before the course start date. You will not be entitled to any refund if you cancel your order after 7 working days beginning on the day on which the Contract is concluded with you as notified by the order confirmation email from Inklogy. After this period and before the course start date, subject to Inklogy’s discretionary, you may apply for a one-time deferral of the same course. Your statutory rights in the event of receiving faulty goods are not affected.

2.10 Misuse or piracy or unauthorized distribution of Inklogy any course content or study materials or print materials is observed by any user/client/students/visitor then Inklogy holds complete right to cease all access from that person and claim compensation for the damage based on the perceived damaged by Inklogy management.

PHYSICAL STUDY MATERIALS (IF APPLICABLE)

3.1 Where Physical Study Materials accompany the Online Course and they are supplied by Inklogy, a delivery charge may be payable by you to Inklogy. The details of any delivery charges will be set out on the Website and/or in any relevant Brochure and/or will be notified to you by a Inklogy customer services representative. Inklogy will post the Physical Study Materials to the person and address you give Inklogy at the time you make your order

3.2 When Physical Study Materials are sent to you outside of the United Kingdom, you may be subject to import duties and taxes, which are levied once the goods reach the specified destination. Any additional charges for customs clearance must be borne by you. Inklogy has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when you order goods (including Physical Study Materials) from Inklogy, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods

3.3 Risk of damage to, or loss of, any Physical Study Materials shall pass from Inklogy to you on delivery. Ownership of the Physical Study Materials will pass to you on the later of receipt of payment by Inklogy in full of all sums due to Inklogy in respect of the Physical Study Materials, and, delivery of the Physical Study Materials to you

3.4 Inklogy must be notified of any queries, complaints or incomplete or incorrect deliveries within 14 days of you receiving the Physical Study Materials. If you do not notify Inklogy within this time period, Inklogy will not be obliged to correct your order and will not be responsible for any loss or damage suffered by you as a result

ADDITIONAL STUDY MATERIALS (IF APPLICABLE)

4.1 Additional Study Materials may be available as an add-on to an Online Course. A charge may be payable for such Additional Study Materials (as set out in the information relating to the Additional Study Materials) and the delivery of such Additional Study Materials to you

4.2 Any payment for Additional Study Materials (if applicable) and any delivery charges payable in relation to the delivery of Additional Study Materials, if applicable, will be accepted by the same methods as set out in Clause 4.6 of Terms & condition.

ONLINE COURSE CONTENT AND ACCESS TERMS

5.1 The description of the Online Course on the Website and/or in any relevant Brochure and/or Partner Websites will set out details of the contents of the available Online Courses

5.2 Except as set out in the description of the Online Course on the Website and/or in any relevant Brochure and/or Partner Website, no additional Course Materials and/or tuition (either online, face to face or classroom) will be provided by Inklogy

5.3 Upon receipt of an order confirmation email from Inklogy you will be notified of when you will have access to the Online Course purchased and for the length of time such access will be made available to you, unless any such Online Course is removed

5.4 The receipt of an Online Course is personal to you and, unless otherwise agreed by Inklogy pursuant to Additional Terms and Conditions, you may not share or transfer your rights to access the Online Course or provide an Online Course to any other person

5.5 You may incur charges to your internet service provider while you are accessing and/or downloading the Course Materials. Charges may also be payable to third parties for use of the software necessary to access and/or download the Course Materials. You are responsible for paying any such charges

5.6 You acknowledge that Inklogy operates a zero-tolerance policy in relation to inappropriate behaviour of students. In particular, abusive or violent behaviour directed at Inklogy’s staff or other students and unfair or dishonest practices will not be tolerated under any circumstances. Inklogy may, in its reasonable discretion and without liability or an obligation to refund any Course Fee, refuse to supply any Online Course to any student who engages in inappropriate behaviour

5.7 We reserve the right to monitor IP addresses that are used to access the Course Materials and, if a student if found to be in contravention of the access rules (set out in Clauses 8.4, 14.3 and 18.3 of Terms & condition), we may terminate a student’s access to the Online Course and the Course Material. In such circumstances, no refund will be given.

Other provisions as per our terms and conditions are also applicable here.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refund and Returns Policy

Refund and Return Policy

Overview

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